Difficult Conversations Course

Handle those difficult conversations and get positive results. Build confidence to deal with tough conversations quickly, effectively and with integrity and honesty.


  • Every situation can be dealt with, we’ll give you skills and confidence you need.
  • Follow our practical process so you’re completely prepared for the conversation and any emotional responses.
  • Tackle the issue, have the conversation, handle it well and get to a positive result.
  • No fluff, practical teaching to make sure you can resolve any issue.

Course content

What is a difficult conversation?

  • What conversations might be difficult?
  • What do we dislike about them?

Managing difficult conversations

  • Using Emotional Intelligence
  • Recognising our own stress
  • Conflict styles

Having difficult conversations

  • Preparing for a difficult conversation
  • Initiating the conversation
  • Listening to the other view point
  • Getting your point across
  • Managing strong emotions
  • Common mistakes
  • Coming to a resolution and following up


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  • 14 on-demand videos
  • 4 online quizzes
  • 1 online practice conversation
  • Supplementary Course Resources
  • Also accessible on mobile and TV

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Course Description

Managers need to be able to address poor performance or behaviours, and its best for everyone if this is done quickly, effectively and with integrity and honesty. Sometimes we might need to give someone difficult news that they don’t want to hear, or explain to the impact of things they don’t even know they’re doing!

This course will give you everything you need to do this well, treat your team with respect and manage emotions effectively. Whether you’ve never had to have a difficult conversation at work, or you’d just like to give more constructive feedback, with Skilful.co you will have the skills and confidence to deal with all types of challenging conversation.


What People are saying

Looking for a cost effective pragmatic management development tool? Skilful WILL BE YOUR ANSWER. It's intuitive and easy to navigate
Wendi Cochrane

About the tutor

Carla has over 14 years of learning and development experience and enjoys working with people on their development and supporting them through behavioural change. Want to learn more?